Terms & Conditions
Privacy & Cookies Policy

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue
with your course of therapy.

TERMS AND CONDITIONS

FREE DISCOVERY CALL

I am offering a free 30 minutes online initial consultation. No therapy will be provided during the consultation.
The purpose of this initial consultation is to present you how I am working and understand better your presenting issue.
During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to
change.

BOOKING & PAYMENT

Payment is to be made at the time of booking your appointment.

CANCELLATION, RESCHEDULING & REFUNDS

Cancellation & rescheduling

If you need to cancel or reschedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior an online session.


Refunds

No refunds will be issued for cancellations within 48 hours of online sessions.


Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Session Fees

My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

Payment Methods

Payment is made online via credit/debit card.

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by telephone or email.

MEDICAL OR PSYCHOLOGICAL
CONDITIONS

I may ask questions about your medical history to establish any contraindications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish

to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

PRIVACY POLICY

Welcome to luciapetrusova.com.

luciapetrusova.com (“us”, “we”, or “our”) operates https://www.luciapetrusova.com/ (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to https://www.luciapetrusova.com/, and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

At www.luciapetrusova.com we are committed to protecting your privacy and maintaining the trust and confidence. Therefore we do not sell, rent, or trade emails list with other business or companies for marketing purposes.

What types of data do we collect?


As part of the registration process for working with us, and our ongoing work with you, we might collect following personal information: such as your name, gender, age, data of birth, email address, postal address, or mobile number; name and address of your doctor and surgery; occupational status, work history, feedback and appraisal data, key work issues and plans; personal details about your physical and mental health issues, medication and treatment, relationships, family, lifestyle and social circumstances, your life story, your ambitions, concerns and plans.

What do we use this information for?

Primarily the information is used to provide the services specified under our contract with you, tailoring the session to your needs whilst being mindful of your background. In addition, we use it to contact you to arrange sessions; to send you additional information to support your work with us; to send you the occasional email or newsletter about topics you’ve said you’re interested in; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.

We also use it as necessary to comply with any present or future law, rule, regulation, guidance or directive; to comply with industry or professional rules and regulations including voluntary codes, and discussions with our supervisors; to comply with demands or requests made by any relevant insurance process, or in connection with any litigation.

We will hold your personal information for as long as it is necessary for the relevant service to be provided, and for three years thereafter as required by relevant professional codes of practice.

Should you have any questions, send us email on luciapetrusovatherapy@luciapetrusova.com

How do we keep your information safe?
We have appropriate technical and physical security measures to protect your personal information against accidental loss, damage, destruction or unauthorized processing.
Changes to this Privacy Notice. This policy was updated on 28th July 2021. It will be reviewed on an annual basis.

How Wix.com handles www.luciapetrusova.com visitors' data, is described in section 4, 12, and 13 of Wix's Privacy Policy

https://www.wix.com/about/privacy

COOKIES POLICY

Cookie Policy for www.luciapetrusova.com

This is the Cookie Policy for www.luciapetrusova.com, accessible from https://www.luciapetrusova.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator from CookiePolicyGenerator.com.

The Cookies We Set

·         Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

·         This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

·         Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

Financial transactions relating to our website and services are handled by our payment services provider, Stripe and the use of credit or debit card. We will share transaction data with our payment services provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/en-fr/privacy

and https://stripe.com/en-fr/cookie-settings

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read "What Are Cookies".

However if you are still looking for more information then you can contact us through one of our preferred contact methods:


This website is owned and operated by Lucia Petrusova.

This policy was updated on 28th July 2022. It will be reviewed on an annual basis