There is a moment in my work that often shifts everything. A client sits in front of me — accomplished, respected, high-performing — and tells me, with absolute certainty, “I don’t understand why people don’t stay.” In client's eyes, everything makes sense. Strong results. Clear expectations. High standards. And yet, people leave. Not immediately. But consistently. They come in, they perform, they disengage… and then they’re gone. So I ask a question that, at first glance, se